Monday, November 12, 2007

An experiment in citizen journalism

Amongst the many challenges facing budding citizen journalists two stand out - access and audience.

Most current 'citizen journalism' is based on luck (or more often bad luck) and circumstance. You're driving by the Buncefield oil depot just after it's blown up. Or you happen to live in Tewkesbury and suddenly find yourself under water.

But what if you actually want to do some 'journalism'? Like talking to public figures, asking them questions, or challenging them about something they've done? Tricky to do without a news organisation behind you and the corresponding resources and access.

Which is why I'll be interested to see how Yoosk fares (www.yoosk.com). Yoosk is an experiment in citizen journalism being run in collaboration with City University's journalism school (whose Neil Thurman told me about the site).

The idea's pretty straightforward. You put a question to a public figure, people vote on whether they think the question deserves to be answered and, if enough people vote, Yoosk puts the question to the person in the hope that people power will convince them to respond.

Like all social media sites its success is reliant on scale - so it doesn't skimp on its ambition: "Our vision" it says "is for Yoosk to become the world’s biggest interactive global citizens’ news and gossip co-zine- collaborative magazine" (whatever a co-zine- collaborative magazine is).

But even if the site gathers lots of questioners it faces another, equally tough challenge - audience. As Matt Cain found out while running www.newscounter.com - a right-to-reply service that relied on a similar voting mechanism to elicit responses from public figures and organisations - it's awfully hard to gain an audience when your news agenda is so disparate and so lacking in context and editorial voice.

People want news stories to be timely, and to have both a narrative of their own and to fit within a larger narrative. Unless Yoosk can connect questions and answers with current news stories and link them to a bigger picture, it's hard to see how it will build up a regular audience.

But, by focusing on people, and allowing users to navigate by people's pictures and names, it's already considerably ahead of other efforts at citizen journalism. I wish it luck.

6 comments:

tim said...

Hi Martin
Thanks for your encouraging comments.

You have very accurately identified the challenges we face: achieving scale in an incredibly competitive and ever expanding field, tying together disparate and unrelated UGC into a publication that has a coherent voice and ensuring that the answers we get don't come after interest in an issue has just moved on.

All these do have a solution but sometimes it feels a bit like standing at the foot of Everest knowing you can't afford the kit to get up there. The obvious solutions require huge investment. True, traffic can be bought, and with a growing audience comes the credibility to get the answers in a timely way. There is no shortage of good editors who believe in the the idea of journalists working with their audiences and we have one working with us now. But once again the upfront investment is daunting, especially when, as you observe in your post, others have gone before us and have yet to prove the model.

But we are starting to see some alternative solutions. These are based on the recognition that Yoosk is a universal application that could readily be used by any online news operation- from those of local weeklies to the websites of international TV news organisations.

So our model and aspirations have shifted somewhat: from aiming for a large, stand alone chain of national online publications, to trying to establish an innovative news application that we update and manage on behalf of news organisations who integrate Yoosk into their own sites. This may solve the problem of editorial voice, since just as with the Guardians's CiF, the voice comes from a certain type of reader with a partially shared world view. Another benefit of this is that if Yoosk were to be used at a local news level, the social network element would come into its own and the question contributions would almost certainly have more relevance. As for immediacy, well, that would be up to the news site hosting Yoosk- what we ultimately hope to see are public figures uploading answers directly on to the site, as and when they see there are questions for them.

I guess the question arises: why can't this be copied? Well, everything can be copied....but people chose to buy serices in for a reason!

Congratulations to you and your wife and good luck from someone who has failed dismally at sleep training!

Tim Hood
Co-founder, Yoosk

Martin Moore said...

Hello Tim,
Thank you for your comment and for filling me in on your plans for Yoosk.
Integrating Yoosk to existing online news outlets does sound like a sensible strategy - and as you say requires much less investment than standalone sites. Plus, if the news outlet integrates it properly the questions and answers can be closely linked to news stories - and potentially provide a much greater narrative.
Have you thought about using Yoosk in reverse too? i.e. letting people ask journalists/editors about stories or allowing people to respond to / challenge stories?
Once again good luck - and do let me know when Yoosk launches its first integrated news/Yoosk site.
And thank you for your congrats. Sleep's over-rated anyway.
martin

Nick Ryan said...

Hi Martin

I just spotted this: I'm helping out Yoosk too, as it happens. Didn't you once edit a magazine for which I wrote an article about Internet cults? (.net) Or am I mistaken?

cheers,

Nick
www.nickryan.net

Martin Moore said...

Hi Nick,
Not me (editing magazine) - different Martin Moore? Or Michael Moore?

Nick Ryan said...

Ah ok, no worries, I was just curious ;-)

tim said...

Hi Martin,

Sorry to post this as a comment but my messages to newmediastandards got bounced back...

I'm writing to let you know about two new developments on Yoosk:

1. We have two crowd sourced interviews no on the site relating to media standards and digital media. The first comprises answers to users about the coverage of Madeleine McCann's abduction, the seconf is an interview with Adrian Van Klaveren, Deputy Head of News at the BBC about how the beeb is meeting the challenges of new media.

Here are the relevant links

http://www.yoosk.com/answered-theme-detail/32.aspx
http://www.yoosk.com/answered-theme-detail/57.aspx

2. We are now testing the Yoosk widget, which we hope will be used not just by news organisations to gather questions from their readers for specific public figures, but will also be embraced by public figures themselves-to collect questions from their readers on blogs and columns they write.

This example is from Labour MP Jon Cruddas's column on Hope Not Hate.com -you'll see it links directly to his database of questions on Yoosk.

http://www.hopenothate.org.uk/Jon_Cruddas_Column+A_busy_2008-ref23

Please let me know if this is the best way of keeping you informed and if you'd like further details. I'm loathe to send attachments because it looks like spam and clogs up you inbox, but if you are interested I can send two PDF's that detail who we plan to work with both press and PR.

All the best
Tim Hood
Co-founder of Yoosk